From registration to payments, bonuses, and gaming rules — whatever your question about Supabaji, you'll find the answer on this FAQ page. If not, ask our support team directly.
50+ FAQs
Simple answers in plain English
Regular Updates
50+
Q&A
8
Category
24/7
Support
Bengali
Language Support
What topics does the FAQ cover?
We've organized everything important you need to know about Supabaji
Registration & Login
Everything you need to know about creating an account, logging in, and resetting your password — explained in simple steps.
Deposits & Withdrawals
Everything you need to know about depositing and withdrawing via bKash, Nagad, Rocket, and all other payment methods.
Bonuses & Offers
Find out how to claim welcome bonuses, cashback, free spins, and referral offers — and what terms apply.
Games & Betting
Visit this section to learn how to play slots, Live Casino, and cricket betting, along with the rules and strategies.
Security & KYC
Account security, identity verification, two-factor authentication, and how to report suspicious activity.
App & Technical
Everything you need to know about downloading, installing, and updating the Supabaji app, plus solutions to common technical issues.
Frequently Asked Questions
Search for a question or select a category
No matching questions found. Please try different keywords.
Account & Registration
To register on Supabaji, on the registration page Fill in the form with your mobile number or email, password, and date of birth. Verify with an OTP. Your account will be ready in just 3 minutes.
You'll need a mobile number or email address, a strong password, and your date of birth. A national ID or passport may be required later for KYC verification.
Each person may only register one account. Creating multiple accounts may result in all accounts being suspended and any accumulated funds being forfeited.
After logging in, go to Account Settings > Security. Enter your current password and your new password to make the change. If you've forgotten your password, Login Page reset from there.
To close your account, email the support team. Make sure to withdraw your balance before closing. You can also take a voluntary break as part of responsible gaming.
Go to Account Settings > Identity Verification. Upload photos of the front and back of your National ID along with a selfie. Verification is usually completed within 24 hours.
Some details can be changed before KYC verification. After verification, any changes to your name or date of birth require you to contact support and submit supporting documents.
If your account is suspended, email the support team immediately. Find out the reason, then submit the required documents to resolve the issue. Suspensions are typically due to policy violations or incomplete verification.
Deposits & Withdrawals
Deposits are accepted via bKash, Nagad, Rocket, Upay, bank transfer, and more. To learn more, Payments Page here.
The minimum deposit on Supabaji is BDT 500. Limits may vary depending on the payment method. For more details, On the Payment page Go.
Mobile banking services like bKash and Nagad are usually instant. Bank transfers may take 1–3 business days.
Withdrawal requests are typically processed within 15 minutes to 24 hours after verification. Delays may occur if KYC verification has not been completed.
supabaji generally does not charge any withdrawal fees. However, your mobile banking provider may apply their own charges. For more details, Transactions Page here.
If your balance hasn't updated after a payment, wait 30 minutes. If it still hasn't appeared, contact support with your transaction ID.
Withdrawal limits depend on your account level and KYC verification status. Fully verified accounts have higher limits. Learn more On the Transactions Page available.
Contact the support team as soon as possible and provide your transaction reference number. The sooner you report it, the better the chances of resolving the issue.
Bonuses & Promotions
A welcome bonus is automatically credited on your first deposit after registration. If you have a promo code, enter it during registration to qualify. Full terms Terms & Conditions page available.
Each bonus comes with specific wagering or rollover requirements. For example, 30x means you must wager 30 times the bonus amount before you can withdraw. Full terms in the Terms & Conditions available.
Once you receive free spins, they are automatically applied when you visit the designated slots game. Use them before they expire. Any winnings go to your bonus balance.
Share your referral link with a friend. Once they register using that link and make their first deposit, you'll receive a referral bonus.
Bonuses cannot be withdrawn directly. Once the wagering requirements are met, any winnings from the bonus are converted to real funds and can then be withdrawn.
Bonus validity ranges from 7 to 30 days depending on the offer. Any unused bonus will expire once the period ends, so start using it as soon as you receive it.
A portion of your daily losses is returned as cashback, typically credited to your account the following morning. Specific terms and conditions apply.
Games & Betting
We offer thousands of games including slots, Live Casino, cricket betting, football betting, card games, and lottery. To browse all games, Popular Games Page here.
Live betting means placing bets while a match is in progress. On the Bets page Go to the page, select an ongoing match, and place your bet on the outcome of your choice. Odds update in real time.
Yes, all games are playable on a mobile browser or through the supabaji app. For the best experience, App Download now.
A wide range of markets is available, including match winner, top batter, top bowler, innings score, and over/under. More details On the Sports page here.
If a match or game is cancelled, your stake will be fully refunded. The amount will be credited back to your wallet automatically.
Minimum bet amounts vary by game and market.
Generally, you can place bets from as low as ৳10. Maximum limits depend on your account level and the game.
Yes, you can bet on multiple games and matches at the same time. Accumulator or combo bets multiply the odds, giving you the chance to win bigger.
If a game disconnects due to a connection issue, your session is saved on the server. When you log back in, the game will resume from where you left off or the result will be settled automatically.
Security & Privacy
Yes, supabaji uses SSL encryption to keep all your data secure. Our Privacy Policy here.
Go to Account Settings > Security and enable 2FA. You will need to verify via OTP sent to your mobile. From that point on, an OTP will be required every time you log in.
Change your password immediately and log out of all devices. Then notify support and review your account activity log.
No. Your personal information is never sold to third parties. Data may only be shared with authorities when required by law. More details in the Privacy Policy available.
supabaji will never ask for your password via SMS or email. Only use the official website and app, and never click on links from unknown sources.
Email support to request data deletion. Some information may need to be retained for a set period due to legal obligations. More details in the Privacy Policy available.
App & Technical Issues
Download Page Download the APK directly and install it. The app is available for both Android and iOS devices.
Go to Phone Settings > Security > enable "Install from Unknown Sources". Re-download the APK file and install it again. If the issue persists, contact support.
When you open the app, you will receive a notification if a new update is available. Alternatively, Download Page to download and install the latest version.
Check your internet connection. Clear your browser cache. Try enabling a VPN or data saver if it's off. If the problem persists, contact support.
Check that notification permissions for the supabaji app are enabled in your phone's settings. Also make sure notifications are turned on within the app settings.
Yes, you can log into the same account on multiple devices. However, you cannot play the same game on more than one device at the same time.
Responsible Gaming
Only users aged 18 and above may register and play on Supabaji. Accounts belonging to minors will be closed immediately.
In Account Settings, you can set daily, weekly, or monthly deposit and betting limits. This is an important step toward responsible gaming.
You can take an account break from 24 hours up to 6 months using the self-exclusion feature. More details On the Responsible Gaming Page available.
Supabaji is committed to responsible gaming. If you feel you may have a problem, please contact support and Responsible Gaming page here.
Keep parental controls enabled on your device and never share your login credentials. If anything seems suspicious, contact support. We strictly enforce the 18+ age requirement.
Didn't find your answer? Reach out to us directly
Our support team is here for you 24 hours a day, 7 days a week
Live Chat
Message us on live chat for an instant response. Average response time is 2 minutes.
Now Active
Email Support
For detailed issues, send us an email. You'll receive a response within 24 hours.
support@supabaji.app
Help Center
Browse the Help Center for detailed guides and tutorials.
50+ Guides
When contacting support, have your account ID and a description of the issue ready. This helps us resolve your problem faster.
Learn more about Supabaji
Our support team answers thousands of questions every day
98%
Issue resolution rate
<2min
Avg. Response Time
50+
FAQ
Bengali
Full Support in Bengali
Get Started Now
No more questions — time to play!
Join supabaji for free. Claim your welcome bonus and enjoy thousands of games.