Supabaji Terms & Conditions — Your Rights and Responsibilities in Plain Language

These terms and conditions apply to the use of the Supabaji platform and all its services. By registering on or using Supabaji, you are considered to have accepted these terms. If you do not agree with any part of these terms, please refrain from using Supabaji.

1. General Terms & Conditions

Supabaji is an online betting and gaming platform operating under an international license. Please read the following general terms carefully before using our services:

• Supabaji should be used for entertainment purposes only. It is not a guaranteed source of income.
• You must be of legal adult age to use the platform.
• Supabaji reserves the right to modify its services, offers, or these terms and conditions at any time.
• Temporary service disruptions may occur due to technical issues, network outages, or other unforeseen circumstances. Supabaji will not be held liable for such interruptions.
• Each person may only operate one account. Opening multiple accounts is strictly prohibited.
• By using Supabaji's services, you confirm that online betting is legal in your jurisdiction.

2. Account Registration & Verification

To open an account on Supabaji, the following conditions must be met:

• Age Restriction: You must be 18 years of age or older to register.
• Accurate Information: Your full name, address, date of birth, and contact details must be accurate and truthful. Providing false information will result in account termination.
• Single Account: Only one account per person is allowed. If multiple accounts are found linked to the same device, IP address, or payment method, all associated accounts will be closed.
• Password Security: You are responsible for keeping your account password confidential. You may not share your account with anyone else.
• KYC Verification: To process a withdrawal, you may be required to submit identity verification documents such as a national ID, passport, or equivalent.

3. Betting Rules

Please read the following rules carefully before placing any bets on Supabaji. These rules apply to all betting markets:

1. Bet Confirmation: Once a bet is confirmed, it cannot be changed or cancelled. Please review all details carefully before placing your bet.
2. Odds Changes: Once a bet is confirmed, it will be settled at the odds that were displayed at the time of confirmation, regardless of any subsequent changes.
3. Match Cancellation: If an event is cancelled, stakes are generally refunded. However, if a result is determined by DLS or a similar method, that result will be considered final.
4. Maximum Bet Limit: Each market has a maximum bet limit in place. Supabaji may adjust these limits at any time.
5. Erroneous Odds: If incorrect odds are displayed due to a technical error, Supabaji reserves the right to void the affected bets.
6. Fraudulent Activity: Any form of fraud, match fixing, or involvement in unlawful activity related to betting is strictly prohibited.

4. Payments & Withdrawals

Financial transactions on Supabaji are simple and transparent. Please keep the following in mind:

• Deposit Method: Deposits can be made via bKash, Nagad, Rocket, and approved bank transfers.
• Minimum Deposit: The minimum deposit is generally ৳200. Please visit the payments page for full details.
• Withdrawal Process: Withdrawal requests are typically processed within 15 minutes to 24 hours. Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawal Method: Withdrawals are generally processed using the same method that was used for the deposit.
• Currency: Supabaji processes all transactions in Bangladeshi Taka (BDT).
• Failed Transactions: If a transaction fails due to a technical issue, please contact support. Any deducted amount will be refunded within 3–5 business days.

5. Bonus & Promotion Terms

Supabaji's bonuses and promotional offers are rewarding, but each comes with specific terms that must be followed:

• Wagering Requirement: To withdraw bonus funds, a specified amount must be wagered (wagering requirement). The required amount is stated in each bonus's terms and conditions.
• Bonus Validity Period: Every bonus has a set expiry date. Any unused bonus will be automatically cancelled once it expires.
• One Bonus Per: Each promotion may only be used once per member.
• Bonus Abuse: Any abuse of the bonus system will result in bonus cancellation and account suspension.
• Bonus Modifications: Supabaji reserves the right to modify, suspend, or cancel any bonus offer at any time.

6. Responsible Gaming Policy

Supabaji believes gaming should be entertaining, not harmful. That's why we actively promote responsible gaming:

• You can set your own daily, weekly, and monthly deposit limits at any time.
• The self-exclusion feature allows you to suspend your account for a set period of time.
• If you feel you are losing control of your betting, please reach out to our support team.
• Supabaji does not permit anyone under the age of 18 to play.

For more details, visit our Responsible Gaming Visit the page.

7. Privacy & Data Protection

Protecting your personal information is our top priority. Supabaji never sells your data to third parties. For full details on how your information is used, stored, and protected, please visit our Privacy Policy on this page.

• Information provided during registration is used solely for account management and KYC verification.
• Financial data is protected with SSL encryption.
• Details on cookies and tracking are available in our Privacy Policy.

8. Account Closure & Suspension

Supabaji may suspend or permanently close an account for any of the following reasons:

• Registering with false information.
• Operating multiple accounts.
• If you engage in bonus abuse or any fraudulent activity.
• When the source of funds has not been verified.
• If you are under 18 years of age.
• When required by a court order or law enforcement authority.

Users may also request account closure at any time. If a balance remains, it will be returned through the standard withdrawal process.

9. Dispute Resolution

For any disputes or complaints, please reach out to our support team first. We are always committed to finding a friendly and fair resolution.

• You can expect an initial response within 48 to 72 hours of submitting a complaint.
• Complex cases may take up to 14 business days to resolve.
• If you are not satisfied with Supabaji's decision, you may escalate your complaint to the relevant licensing authority.

Contact Us: support@supabaji.app

10. Changes to Terms & Conditions

Supabaji may update these terms and conditions at any time. When changes are made:

• A notification will be sent to your registered email before any major changes take effect.
• Updated terms will be displayed when you log in to the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

This page will always display the date of the most recent update.